General Conditions of Sale

These General Conditions of Sale govern the contractual relations between Kwoot SA and any natural or legal person subscribing to a subscription to the services of the Kwoot platform.

By taking out a subscription, the Customer accepts these General Terms and Conditions without reservation.

Kwoot is online software allowing catering establishments to manage their quotes and private events. Additional options, such as local acquisition support, may be offered at an additional cost according to the prices page.

Kwoot reserves the right to change its functionalities. Materially adverse developments will be communicated with 30 days’ notice.

The subscription takes effect on the payment validation date or, for free trials, on the account activation date. The Customer receives a confirmation by email.

4.1 Prices
The applicable prices are those in force on the page /fr/tarifs at the time of subscription. They are expressed excluding taxes.

4.2 Billing
Monthly subscriptions are billed at the start of each monthly period. Annual subscriptions are billed once at the start of the subscription.

4.3 Revision of prices
Any price changes will be communicated with 30 days’ notice. The Customer may cancel before the new pricing comes into force.

Payment is made by credit card via our secure service provider or by bank transfer for annual subscriptions, support options and multi-establishment configurations. In the event of non-payment, Kwoot reserves the right to suspend access to the service after a period of 7 days.

A free 30-day trial is offered on Kwoot software, with no commitment and no credit card required. At the end of the trial period, no withdrawal is made without explicit action by the Customer.

7.1 Monthly plan
The Customer may terminate at any time. Termination takes effect at the end of the current period. No prorated refunds are made.

7.2 Annual plan
The annual subscription is concluded for 12 months. It can be terminated at the end of its term with 30 days' notice.

7.3 Termination by Kwoot
Kwoot may terminate a subscription in the event of violation of these General Terms and Conditions, persistent non-payment or fraudulent use, after formal notice remains without effect for 15 days.

8.1 Customer Data
Kwoot processes Customer data in accordance with its privacy policy available at /fr/politique-de-confidentialite.

8.2 End customer data
The Client is responsible for processing this data, Kwoot acts as a subcontractor. A subcontracting agreement is available upon request.

8.3 Portability and deletion
Upon termination, the Customer has 30 days to export their data before deletion.

Kwoot commits to 99.5% availability per calendar month, excluding scheduled maintenance windows communicated in advance.

In the event of unavailability greater than this threshold, the Customer may request a credit of 10% on the monthly payment concerned.

Kwoot's liability is limited to direct damages. It cannot exceed the amount of sums paid by the Customer during the last 3 months preceding the event.

The Kwoot platform, its source code, its interfaces, its brands and its content are the exclusive property of Kwoot SA. The subscription gives the Customer a right of personal, non-exclusive and non-transferable use.

These General Terms and Conditions are governed by Swiss law. In the event of a dispute, the parties will endeavor to find an amicable solution. Failing this, the courts of Geneva will have sole jurisdiction.

For any questions relating to these General Terms and Conditions: legal@kwoot.ch