CRM

Organize customer files and history

Even if it's not a design tweak, it's an important business customization: your customers, businesses and histories must remain clean.

Customer CRM in Kwoot

This tutorial shows you where to find the setting in the Kwoot admin, what to modify and where to control the result on the team side or on the client side.

Before you begin, keep your establishment's actual information on hand: offer, commercial rules, conditions, customer texts or visual elements depending on the setting concerned.

Configuration steps

  1. Open Admin > Customers.
  2. Check that the requests create their own records.
  3. Use notes and history to keep track of important information.
  4. Correct customer data before sending a new quote.

Captures to follow

The screenshots below show the setting in the admin, then the places where the change may appear in the form, quote, customer portal or internal tracking.

Customers
Requests
Quote history
Check before moving on to the next setting

Save, reload the public form or folder, and create a quick test. If the text, price or document is unclear to a customer, correct it before going live.

Continue setup