Customer

Control the experience in the customer portal

The client portal is the page that the client consults to follow their file, sign, find documents and verify payments.

Kwoot customer portal with file tracking

This tutorial shows you where to find the setting in the Kwoot admin, what to modify and where to control the result on the team side or on the client side.

Before you begin, keep your establishment's actual information on hand: offer, commercial rules, conditions, customer texts or visual elements depending on the setting concerned.

Configuration steps

  1. Open a test quote and go to the customer portal.
  2. Check the logo, texts, amounts, documents and steps.
  3. Check that the customer understands what to do next.
  4. Return to the settings or quote if any information needs to be clarified.

Captures to follow

The screenshots below show the setting in the admin, then the places where the change may appear in the form, quote, customer portal or internal tracking.

Customer portal
File data
Signature
Check before moving on to the next setting

Save, reload the public form or folder, and create a quick test. If the text, price or document is unclear to a customer, correct it before going live.

Continue setup